DG80P Product Support
Top Questions
- Part 1. Connect the Bluetooth Headphones/ Speaker to DG80P
NOTE 1.1:
1. It is an audio adapter and recognized as a USB sound card / USB speaker when plugged in. No Bluetooth icon will appear on PC.
2. The pairing / connection via Bluetooth is between the DG80P and your Bluetooth headphones / speaker, not the PC.
Step 1: Plug the DG80P In.
Step 2: Get the DG80P into Pairing Mode.1st-Time Use: It'll automatically enter pairing mode. The LED indicator will rapidly flash Flash Blue & White.
Note 1.2: Non-1st Time Use: Press & Hold the MFB button on DG80P until the LED indicator starts flashing Flash Blue & White quickly.
Step 3: Put your Headphones/Speakers into Bluetooth Pairing Mode.
Headphone / Speaker 1st-Time Use: The Headphone/Speaker should enter pairing mode automatically when powered on.
Note 1.3: Non-1st-Time Use: Merely powering on WILL NOT get it into pairing mode, you'll need to do so manually. Please either refer to the brand list below or refer to your Headphone/Speaker's user manual. You also can search on Google. E.g. “Bose QC35 Bluetooth Pairing Mode”
Sony, Bose, Jabra, Apple, Beats, Google, Sennheiser, Amazon Echo, JBL, Philips, Panasonic, Audio Technica, Bang Olufsen, Skullcandy, Bowers & WilkinsNote 1.4: It is important to turn your cellphone, PC or any other previously paired-with devices' Bluetooth function off to avoid interference.
With both devices in pairing mode, give them a few seconds. Once connected, the indicator on DG80P will turn Solid Blue (in music mode)
If you still can't get DG80P pair with your bluetooth headphones/speakers, please try to Factory reset DG80P and your devices and then pair them again as above.
If you still have problem to pair DG80P with your bluetooth headphones/speaker after all the steps above, please fill the Troubleshooting Verification Form- Can Not Pair for us to identify the issue faster and solve the problem as soon as we can.Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top
All Questions
- Set Up Procedure
- Part 2. Adjust the Sound Setting on Audio source
Once you conected your bluetooth headphones/speakers with the Avantree adapter (C81/DG60/DG80/Leaf/C51), please also check/adjust the Sound Setting on your Audio Source to get sound:
- Macbook
Step 1: Adjust the Audio Settings on your Mac.
In the top bar, click on the speaker icon and switch the output device to "Avantree **Device Name**"
Step 2 (Optional): If you'd like to use Microphone.
In your sound preferences, also located in the drop down menu from the speaker icon, go to the input tab and switch the input device to "Avantree **Device Name**".
Step 3 (Optional): If you're using a Non-Faststream Headphone.If you're using a Non-Faststream Headphones and you'd like to use it for a call/voice chat, please double-click the button on the adapter to enter Chat Mode. You may double-click again to switch back.
Now you should be good to go. If you have any questions, please feel free to contact support@avantree.com.
Was this article helpful?> - PlayStation 4
Step 1: Adjust the Audio Settings on your PS4.
Go to Audio Devices. Make sure both “Input Device” and “Output Device” are set to "Avantree **Device Name**" Now you can hear the game background music and control the volume through the controller.
Step 2 (Optional): If you're using a Non-Faststream Headphones.
If you're using a Non-Faststream Headphones and you'd like to use the microphone for in-game chats, please double-click the button on the adapter to switch into Chat Mode. You may double-click again to switch back.
Now you should be good to go. If you have any questions, please feel free to contact support@avantree.com.
Was this article helpful?> - Windows PC
Adjust the Audio Settings on your Computer.
- Go to Start > Settings > System > Sound
- Set Output device to "Avantree **Device Name**"
- Set Input device to "Avantree **Device Name**"
Now you should be good to go. If you have any questions, please feel free to contact support@avantree.com.Was this article helpful?>
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Macbook
- Part 1. Connect the Bluetooth Headphones/ Speaker to DG80P
NOTE 1.1:
1. It is an audio adapter and recognized as a USB sound card / USB speaker when plugged in. No Bluetooth icon will appear on PC.
2. The pairing / connection via Bluetooth is between the DG80P and your Bluetooth headphones / speaker, not the PC.
Step 1: Plug the DG80P In.
Step 2: Get the DG80P into Pairing Mode.1st-Time Use: It'll automatically enter pairing mode. The LED indicator will rapidly flash Flash Blue & White.
Note 1.2: Non-1st Time Use: Press & Hold the MFB button on DG80P until the LED indicator starts flashing Flash Blue & White quickly.
Step 3: Put your Headphones/Speakers into Bluetooth Pairing Mode.
Headphone / Speaker 1st-Time Use: The Headphone/Speaker should enter pairing mode automatically when powered on.
Note 1.3: Non-1st-Time Use: Merely powering on WILL NOT get it into pairing mode, you'll need to do so manually. Please either refer to the brand list below or refer to your Headphone/Speaker's user manual. You also can search on Google. E.g. “Bose QC35 Bluetooth Pairing Mode”
Sony, Bose, Jabra, Apple, Beats, Google, Sennheiser, Amazon Echo, JBL, Philips, Panasonic, Audio Technica, Bang Olufsen, Skullcandy, Bowers & WilkinsNote 1.4: It is important to turn your cellphone, PC or any other previously paired-with devices' Bluetooth function off to avoid interference.
With both devices in pairing mode, give them a few seconds. Once connected, the indicator on DG80P will turn Solid Blue (in music mode)
If you still can't get DG80P pair with your bluetooth headphones/speakers, please try to Factory reset DG80P and your devices and then pair them again as above.
If you still have problem to pair DG80P with your bluetooth headphones/speaker after all the steps above, please fill the Troubleshooting Verification Form- Can Not Pair for us to identify the issue faster and solve the problem as soon as we can.Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top
- Part 2. Adjust the Sound Setting on Audio source
- Basic & Advanced Functions
- DG80P Overview - Buttons & Indicators
Multifunction Button (MFB)Function
Operation
Pair
Hold for 2 seconds
Clear Pairing History
Double-Click in Pairing mode
Music/talk Switch
Double-Click when Connected
Reconnect
Click once
Indicators:
Status
LED
Pairing mode
Flash Blue and white alternately
Connected(Music mode)
Solid Blue
Talk mode
Solid White
Reconnect
Flash Blue once every 1 second
Solid blue
Streaming audio with low latency mode
White flash every 5 seconds
Streaming audio with high quality mode
Blue flash every 5 seconds
Streaming audio with aptX, SBC codec
Blue Flash every 10 seconds
Disconnected
Clear Pairing History
Solid Blue for 5 seconds, then flash Blue&White alternately
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top
- DG80P Overview - Buttons & Indicators
- Troubleshooting
- How to Uninstall Your Computer's Bluetooth Driver (Windows)
If you're having problems getting your Bluetooth device to connect to your Windows computer or your USB Adapter, one thing you can try is to uninstall or disable your computer's built-in Bluetooth driver.
Before doing this, make sure you troubleshoot all of the other common issues: headphones not in pairing mode, headphones connected to another device, headphones not set as the default device in the computer's settings, etc.
Here's how to do uninstall your computer's driver:
First, if you have a Bluetooth USB Adapter/Dongle plugged into your PC, unplug it now.
Next, go into your computer's Bluetooth settings and turn off Bluetooth.
Then, open the Device manager on your PC by pressing the Windows key + X on your keyboard and selecting "Device Manager" from the menu. Alternatively, you can use the search menu and search "Device manager".
In the Device Manager window, expand the "Bluetooth" category by clicking the drop-down arrow next to it. Now, find your computer's built-in Bluetooth driver from these options (it should be the only one). Right click it and select "Disable device"
Once disabled, restart your computer. If you were using a Bluetooth USB adapter, plug it back in.
Go back to your computer's Bluetooth settings and turn Bluetooth back on. Now, you can start connecting your Bluetooth devices to your PC!
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top
- How to Uninstall Your Computer's Bluetooth Driver (Windows)
Register your product to get a full 24-month warranty.