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All purchases from Avantree.com automatically comes with a 24-month warranty.

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For same item orders:

• 5-9receive 5%   off order total
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• 20+receive 15% off order total

DG80P Product Support

DG80P Product Support

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Top Questions

  • Part 1. Connect the Bluetooth Headphones/ Speaker to DG80P

    NOTE 1.1:

    1.  It is an audio adapter and recognized as a USB sound card / USB speaker when plugged in. No Bluetooth icon will appear on PC.
    2. The pairing / connection via Bluetooth is between the DG80P and your Bluetooth headphones / speaker, not the PC.

    Step 1: Plug the DG80P In.

    Step 2: Get the DG80P into Pairing Mode.

    1st-Time Use: It'll automatically enter pairing mode. The LED indicator will rapidly flash Flash Blue & White.
    Note 1.2: Non-1st Time Use: Press & Hold the MFB button on DG80P until the LED indicator starts flashing Flash Blue & White quickly.


    Step 3: Put your Headphones/Speakers into Bluetooth Pairing Mode.

    Headphone / Speaker 1st-Time Use: The Headphone/Speaker should enter pairing mode automatically when powered on.

    Note 1.3: Non-1st-Time Use: Merely powering on WILL NOT get it into pairing mode, you'll need to do so manually. Please either refer to the brand list below or refer to your Headphone/Speaker's user manual. You also can search on Google. E.g. “Bose QC35 Bluetooth Pairing Mode”

    SonyBoseJabraAppleBeatsGoogleSennheiserAmazon EchoJBL, PhilipsPanasonicAudio TechnicaBang Olufsen, Skullcandy, Bowers & Wilkins

    Note 1.4: It is important to turn your cellphone, PC or any other previously paired-with devices' Bluetooth function off to avoid interference.

    With both devices in pairing mode, give them a few seconds. Once connected, the indicator on DG80P will turn Solid Blue (in music mode)

    If you still can't get DG80P pair with your bluetooth headphones/speakers, please try to Factory reset DG80P and your devices and then pair them again as above.

    If you still have problem to pair DG80P with your bluetooth headphones/speaker after all the steps above, please fill the Troubleshooting Verification Form- Can Not Pair for us to identify the issue faster and solve the problem as soon as we can.

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All Questions

  • Set Up Procedure
    • Part 2. Adjust the Sound Setting on Audio source

      Once you conected your bluetooth headphones/speakers with the Avantree adapter (C81/DG60/DG80/Leaf/C51), please also check/adjust the Sound Setting on your Audio Source to get sound:

      • Macbook

        Step 1: Adjust the Audio Settings on your Mac.

        In the top bar, click on the speaker icon and switch the output device to "Avantree **Device Name**"

        DG50-MAC.jpg

        Step 2 (Optional): If you'd like to use Microphone.

        In your sound preferences, also located in the drop down menu from the speaker icon, go to the input tab and switch the input device to "Avantree **Device Name**".


        Step 3 (Optional): If you're using a Non-Faststream Headphone.

        If you're using a Non-Faststream Headphones and you'd like to use it for a call/voice chat, please double-click the button on the adapter to enter Chat Mode. You may double-click again to switch back.

        Now you should be good to go. If you have any questions, please feel free to contact support@avantree.com.

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      • PlayStation 4

        Step 1: Adjust the Audio Settings on your PS4.

        Go to Audio Devices. Make sure both “Input Device” and “Output Device” are set to "Avantree **Device Name**" Now you can hear the game background music and control the volume through the controller.

        PS4.png

        Step 2 (Optional): If you're using a Non-Faststream Headphones.

        If you're using a Non-Faststream Headphones and you'd like to use the microphone for in-game chats, please double-click the button on the adapter to switch into Chat Mode. You may double-click again to switch back.

        Now you should be good to go. If you have any questions, please feel free to contact support@avantree.com.

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      • Windows PC

        Adjust the Audio Settings on your Computer.

        • Go to Start > Settings > System > Sound 
        • Set Output device to "Avantree **Device Name**"
        • Set Input device to "Avantree **Device Name**"


        Now you should be good to go. If you have any questions, please feel free to contact support@avantree.com.

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      Still need help? Please email us at support@avantree.com

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    • Part 1. Connect the Bluetooth Headphones/ Speaker to DG80P

      NOTE 1.1:

      1.  It is an audio adapter and recognized as a USB sound card / USB speaker when plugged in. No Bluetooth icon will appear on PC.
      2. The pairing / connection via Bluetooth is between the DG80P and your Bluetooth headphones / speaker, not the PC.

      Step 1: Plug the DG80P In.

      Step 2: Get the DG80P into Pairing Mode.

      1st-Time Use: It'll automatically enter pairing mode. The LED indicator will rapidly flash Flash Blue & White.
      Note 1.2: Non-1st Time Use: Press & Hold the MFB button on DG80P until the LED indicator starts flashing Flash Blue & White quickly.


      Step 3: Put your Headphones/Speakers into Bluetooth Pairing Mode.

      Headphone / Speaker 1st-Time Use: The Headphone/Speaker should enter pairing mode automatically when powered on.

      Note 1.3: Non-1st-Time Use: Merely powering on WILL NOT get it into pairing mode, you'll need to do so manually. Please either refer to the brand list below or refer to your Headphone/Speaker's user manual. You also can search on Google. E.g. “Bose QC35 Bluetooth Pairing Mode”

      SonyBoseJabraAppleBeatsGoogleSennheiserAmazon EchoJBL, PhilipsPanasonicAudio TechnicaBang Olufsen, Skullcandy, Bowers & Wilkins

      Note 1.4: It is important to turn your cellphone, PC or any other previously paired-with devices' Bluetooth function off to avoid interference.

      With both devices in pairing mode, give them a few seconds. Once connected, the indicator on DG80P will turn Solid Blue (in music mode)

      If you still can't get DG80P pair with your bluetooth headphones/speakers, please try to Factory reset DG80P and your devices and then pair them again as above.

      If you still have problem to pair DG80P with your bluetooth headphones/speaker after all the steps above, please fill the Troubleshooting Verification Form- Can Not Pair for us to identify the issue faster and solve the problem as soon as we can.

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      Still need help? Please email us at support@avantree.com

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  • Basic & Advanced Functions
    • DG80P Overview - Buttons & Indicators


      Multifunction Button (MFB)

      Function

      Operation

      Pair

      Hold for 2 seconds

      Clear Pairing History

      Double-Click in Pairing mode

      Music/talk Switch

      Double-Click when Connected

      Reconnect

      Click once

       

      Indicators:

      Status

      LED

      Pairing mode

      Flash Blue and white alternately

      Connected(Music mode)

      Solid Blue

      Talk mode

      Solid White

      Reconnect

      Flash Blue once every 1 second

      Solid blue

      Streaming audio with low latency mode

      White flash every 5 seconds

      Streaming audio with high quality mode

      Blue flash every 5 seconds

      Streaming audio with aptX, SBC codec

      Blue Flash every 10 seconds

      Disconnected

      Clear Pairing History

      Solid Blue for 5 seconds, then flash Blue&White alternately

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  • Troubleshooting
    • How to Uninstall Your Computer's Bluetooth Driver (Windows)

      If you're having problems getting your Bluetooth device to connect to your Windows computer or your USB Adapter, one thing you can try is to uninstall or disable your computer's built-in Bluetooth driver.

      Before doing this, make sure you troubleshoot all of the other common issues: headphones not in pairing mode, headphones connected to another device, headphones not set as the default device in the computer's settings, etc.

      Here's how to do uninstall your computer's driver:

      First, if you have a Bluetooth USB Adapter/Dongle plugged into your PC, unplug it now.

      Next, go into your computer's Bluetooth settings and turn off Bluetooth.

      Then, open the Device manager on your PC by pressing the Windows key + X on your keyboard and selecting "Device Manager" from the menu. Alternatively, you can use the search menu and search "Device manager".

      In the Device Manager window, expand the "Bluetooth" category by clicking the drop-down arrow next to it. Now, find your computer's built-in Bluetooth driver from these options (it should be the only one). Right click it and select "Disable device"

      Once disabled, restart your computer. If you were using a Bluetooth USB adapter, plug it back in.

      Go back to your computer's Bluetooth settings and turn Bluetooth back on. Now, you can start connecting your Bluetooth devices to your PC!

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